Payment and shipping
Betaling
When placing an order in our webshop, or booking a tasting, you will be asked to make the payment online. Our payments are all via Stripe and we accept the following payment methods:
- Credit cards: VISA, MasterCard, Amex, ChinaUnionPay, Jcb, Diners, CartesBancaires, Discover, Visa Electron and Maestro;
- Bancontact;
- iDeal;
Would you rather pay by bank transfer or Payconiq? Then contact us via the chat function of the website so that we can send you a payment invitation.
Cash payments are only accepted in our physical store.
Dispatch
With the exception of our merchandise, we ship all orders via bpost with insured shipping. We choose to insure our shipments because we believe in customer service and also want to send you a new item immediately if something goes wrong. If the item is no longer available, we will provide a refund.
Shipping costs are calculated automatically when entering the shipping details and depend on the order value and the country to which the shipment is made. Shipping outside Europe is only possible on special request. Please contact us via email or the chat function on the website.
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Belgium:
Up to €70.00 order value: €9.95.
From €70.00 to €100 order value: €6.95.
From € 100.00 order value: free shipping.
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Netherlands - Germany - Luxembourg - France:
Fixed rate of € 20.00.
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Other European countries:
Fixed rate of €40.00
Pickup
Would you like to pick up your order? That is also possible. Select the Pickup option when placing your order. Pickup is possible during the shop's opening hours, or by appointment. Our address and opening hours are as follows:​
The Siren's Cove
Gehuchtveldstraat 20
9280 Lebbeke
Opening hours:
Monday: By appointment
Tuesday: By appointment
Wednesday: 10:00-12:00, 14:00-18:00
Thursday: 10:00-12:00, 14:00-18:00
Friday: 10:00-12:00, 14:00-18:00
Saturday: 10:00–14:00
Sunday: Closed