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Payment and shipping

Payment

When placing an order in our webshop, or booking a tasting, you will be asked to make the payment online. Our payments are all via Stripe and we accept the following payment methods:
- Credit cards: VISA, MasterCard, Amex, ChinaUnionPay, Jcb, Diners, CartesBancaires, Discover, Visa Electron and Maestro;
- Bancontact;
- iDeal;
 
Would you rather pay by bank transfer or Payconiq? Then contact us via the chat function of the website so that we can send you a payment invitation.
 
Cash payments are only accepted in our physical store.

Dispatch

With the exception of our merchandise, all orders are shipped via bpost with insurance. We insure our shipments because we value customer service and want to send you a replacement immediately should there be a problem. If the item is no longer available, we will issue a refund.

Shipping costs are calculated automatically when you enter your delivery information and depend on the order total. We do not ship outside of Belgium.

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These are our rates:

Free shipping on orders over €130.00.

Orders up to €50.00 pay €12.95.

Orders between €50.00 and €100.00 pay €7.95.

Orders between €100.00 and €130.00 pay €5.95.

Pickup

Would you like to pick up your order? That is also possible. Select the Pickup option when placing your order. Pickup is possible during the shop's opening hours, or by appointment. Our address and opening hours are as follows:​

The Siren's Cove
Gehuchtveldstraat 20
9280 Lebbeke
 
Opening hours:
Monday: By appointment
Tuesday: By appointment
Wednesday: 10:00-12:00, 14:00-18:00
Thursday: 10:00-12:00, 14:00-18:00
Friday: 10:00-12:00, 14:00-18:00
Saturday: 10:00–18:00
Sunday: Closed
 

Payment Options: Fast, Secure and Flexible

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  • Wide choice of payment methods: Pay easily with all major credit cards (VISA, MasterCard, Amex, etc.), Bancontact, or iDeal via our secure platform (Stripe).

  • Bank transfer or Payconiq options: Contact us via chat for a personalized payment invitation.

  • Cash payments are accepted for pickup at our physical store.

 

Shipping: Insured, Reliable and Fast

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  • Insured Shipping with bpost: All your orders are shipped insured as standard.

  • 100% Customer Service Guarantee: In case of loss or damage, we will immediately send you a new item or provide a full refund.

  • Orders received before 4 PM on weekdays will be shipped the same day.

 

Super sharp shipping rates (Belgium)

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  • Free shipping on orders over €130.00.

  • Orders up to €50.00 pay €12.95.

  • Orders between €50.00 and €100.00 pay €7.95.

  • Orders between €100.00 and €130.00 pay €5.95.

 

Pickup

 

  • Free pickup is available during opening hours (Wednesday through Saturday) or by appointment. Simply select the "Pickup" option when placing your order.

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Note: For deliveries to the Netherlands, Germany, Luxembourg, and France, a flat rate of €23.00 applies. For other European countries, the rate is based on the number of bottles. Shipping outside Europe is only available upon request. Shipments outside of Belgium are the buyer's responsibility.

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Right of withdrawal

You can find information regarding the right of withdrawal here.

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The Siren's Cove is a project of:
AM-to-PM Belgium BV
Gehuchtveldstraat 20

9280 Wieze

BE 0744.784.608

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General terms and conditions

Loyalty program

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